Territory Systems and AI (ABN 46 253 682 231) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website (www.territorysystemsai.com.au) and to the services we provide.

1. Information we collect

We may collect the following kinds of personal information:

  • Contact details you provide through our enquiry form, by email or by phone — such as your name, business name, email address and phone number.
  • Enquiry and service information — details about your business systems and requirements that you share with us so we can quote or deliver work.
  • Website usage information — technical data such as your IP address, browser type, device type, pages visited and time on site, collected through cookies and similar technologies.

2. How we collect it

  • Directly from you — when you submit our enquiry form, email us, call us or engage our services.
  • Automatically — through cookies and analytics tools when you browse this website.
  • Via our form provider — enquiry form submissions are transmitted to our inbox by FormSubmit, a third-party form-forwarding service.

3. How we use your information

  • To respond to your enquiries and provide quotes.
  • To deliver, administer and improve our services.
  • To send you information you have requested.
  • To operate, secure and improve this website.
  • To comply with our legal obligations.

We do not sell, rent or trade your personal information to third parties.

4. Cookies

Cookies are small text files stored on your device by your browser. This website may use cookies to understand how visitors use the site and to support the advertising described below. You can disable cookies in your browser settings; the website will still function, though some features may be limited.

5. Advertising (Google AdSense)

This website may display advertising served by Google AdSense. Google and its partners use cookies — including the DoubleClick cookie — to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the internet.

  • You may opt out of personalised advertising by visiting Google Ads Settings.
  • You can also opt out of some third-party vendors' cookies at Your Ad Choices (Australia).
  • Third-party vendors and ad networks may also serve ads on this site; their cookie use is governed by their own privacy policies.

6. Analytics

We may use analytics services (such as Google Analytics) to understand how visitors use the site. These services collect aggregated, non-identifying information such as pages visited and session duration. This helps us improve the website's content and usability.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored in reputable, access-controlled systems. Some services we use (such as email, form forwarding and analytics providers) may store data outside Australia; we choose providers with appropriate privacy and security practices.

8. Client data handled during service delivery

When delivering IT, integration, automation or AI services, we may access data held in your business systems. We access only what the engagement requires, treat it as confidential, and never use client business data for any purpose other than delivering the agreed work. Where AI services are involved, we configure them so client data is not used to train public models.

9. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.

12. Contact us

Territory Systems and AI
ABN 46 253 682 231
Humpty Doo NT 0836
Phone: 08 7970 0002
Email: admin@territorysystemsai.com.au