Privacy Policy

Territory Systems and AI (ABN 44 701 607 383) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website (www.territorysystemsai.com.au) and to the services we provide.

1. Information we collect

• Contact details you provide through our enquiry form, by email or by phone — such as your name, business name, email address and phone number.
• Enquiry and service information — details about your business systems and requirements that you share with us so we can quote or deliver work, and how you heard about us.
• Testimonials — if you choose to write one for us, your words, how you would like to be credited, and a record of the permission you gave.
• Website usage information — technical data such as your IP address, browser type, device type and pages visited.

2. How we collect it

• Directly from you — when you submit our enquiry or testimonial forms, email us, call us or engage our services.
• Automatically — through server logs and, once enabled, cookies and analytics tools when you browse this website.
• Our forms are handled by this website itself. Submissions are stored in our own website database and emailed to our business inbox; no third-party form service is involved.

3. How we use your information

• To respond to your enquiries and provide quotes.
• To deliver, administer and improve our services.
• To publish a testimonial, but only in the way you gave permission for.
• To operate, secure and improve this website — including limiting repeated form submissions from the same address to prevent spam.
• To comply with our legal obligations.

We do not sell, rent or trade your personal information to third parties.

4. Testimonials

If you write a testimonial for us, we record what you agreed to — whether it may be published, how you want to be credited (full name, first name, business name only, or anonymously) — together with the date and the internet address it was submitted from. That record is our evidence of your permission. We never change the meaning of what you wrote. You can ask us to change the credit or remove your testimonial at any time, and we will do so promptly.

5. Cookies

Cookies are small text files stored on your device by your browser. This website uses a small number of essential cookies to keep forms secure. Once enabled, it may also use cookies to understand how visitors use the site and to support the advertising described below. You can disable cookies in your browser settings; the website will still work, though some features may be limited.

6. Advertising (Google AdSense)

This website may display advertising served by Google AdSense. Google and its partners use cookies — including the DoubleClick cookie — to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the internet.

• You may opt out of personalised advertising by visiting Google Ads Settings.
• You can also opt out of some third-party vendors' cookies at Your Ad Choices (Australia).
• Third-party vendors and ad networks may also serve ads on this site; their cookie use is governed by their own privacy policies.

7. Analytics

We may use analytics services (such as Google Analytics) to understand how visitors use the site. These services collect aggregated information such as pages visited and session duration. This helps us improve the website's content and usability.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our website database is stored outside the public part of our web server, and our admin area is protected by rate-limited sign-in with optional two-factor authentication. Some services we use (such as our web host, email and analytics providers) may store data outside Australia; we choose providers with appropriate privacy and security practices.

9. Client data handled during service delivery

When delivering IT, website, integration, automation or AI services, we may access data held in your business systems. We access only what the engagement requires, treat it as confidential, and never use client business data for any purpose other than delivering the agreed work. Where AI services are involved, we configure them so client data is not used to train public models.

10. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

13. Contact us

Territory Systems and AI · ABN 44 701 607 383 · Humpty Doo NT 0836
Phone: 08 7970 0002 · Email: admin@territorysystemsai.com.au