Frequently asked questions

Our professional services start from $160 per hour excluding GST. That covers managed IT, general support and specialist technical work. Integration, AI, automation and website projects are quoted as a whole, up front. Every job has a two-hour minimum and 14-day payment terms. See pricing.

No. You can engage us on a monthly retainer (a set number of hours with priority response) or purely ad-hoc. Scale up or down whenever you like — you only pay for what you use.

Yes, always. We scope the job, put the quote in writing, and only start once you have approved it. If something unexpected comes up mid-job, we stop and re-quote — the clock never quietly ticks.

The same person you speak to on the phone — one accountable local expert with more than two decades of IT experience. No ticket roulette, no offshore call centre, no "let me read the notes from the last person".

We are based in Humpty Doo and work on site across Darwin, Palmerston, Litchfield and the rural area. Remote support covers the whole Territory — most day-to-day issues do not need a site visit.

Enquiries are answered within one business day, usually much sooner. Retainer clients get priority response. For anything urgent, phone is always fastest.

Yes. Plenty of clients keep an existing arrangement for hardware or their telco and bring us in for Microsoft 365, websites, automation, integration or AI work. We are happy to share the load.

Five things: managed IT, websites and web apps, AI implementation, systems integration and automation. Most real jobs touch two or three of them.

Yes — that is the point. Every website comes with a plain-English admin designed around the jobs you do each week, and it works from your phone. You will not need to call us to change a price or add a photo.

Often yes, sometimes no, and we will tell you which honestly. The practical wins are usually document processing, answering staff questions from your own documents, and email triage. Start with Practical AI for Top End businesses.

Set up properly, yes. We configure solutions under business-grade terms, keep data in your own tenancy where possible, and never let your data train public models. We explain any solution's data flow in plain English before you commit.

You get plain-English documentation and a proper handover. After that it is your call: run it yourself, keep a small retainer for peace of mind, or call us when something changes. No lock-in either way.